ESP
FAQ’s
Find answers to some common questions regarding the benefits of the membership.
- Assure For Life
- 5
- FAQs
1.
Can anyone included in the membership use the air ticket if the contract holder cannot travel?
1.
Can anyone included in the membership use the air ticket if the contract holder cannot travel?The air ticket is only for the contract holder. If they cannot use it, it cannot be replaced by another service, nor will any money be reimbursed.
2.
If I want to have a viewing both in the United States and in another Latin American country (the deceased’s destination country), is this covered within the plan?
2.
If I want to have a viewing both in the United States and in another Latin American country (the deceased’s destination country), is this covered within the plan?One service per person is covered, either in the United States or in Latin America. If you wish to have a viewing in both locations, Assure for Life will cover the viewing in one of the two countries. The cost of the service in the other country must be assumed as an additional value.
3.
Can I know which funeral homes (names and locations) you have agreements with in the United States and in my home country?
3.
Can I know which funeral homes (names and locations) you have agreements with in the United States and in my home country?Assure For Life guarantees service coverage through funeral providers we have in both the United States and Latin America. However, we do not confirm this information in our consultation, as these agreements may change for various reasons, and we do not want to provide information that may become outdated in the future. Therefore, this information will be confirmed by the department responsible for managing the funeral service when you need it, i.e., when you request the use of the services.
4.
What is the cost of the service you provide in the United States?
4.
What is the cost of the service you provide in the United States?The membership covers professional services arranged by us and funeral services provided by a third party.
5.
Does Assure for Life manage the purchase or acquisition of a plot in case of choosing interment?
5.
Does Assure for Life manage the purchase or acquisition of a plot in case of choosing interment?The company covers the provision of funeral services, and it is the family’s responsibility to arrange the plot directly with the cemetery of their choice.
6.
How long do I have to pay for the Assure for Life plan?
6.
How long do I have to pay for the Assure for Life plan?For as long as you wish to have your family protected, as our memberships provide protection over time. Our memberships do not have a mandatory stay clause; however, they have a one-year term, during which you can renew the contract.
7.
How much money do you provide?
7.
How much money do you provide?We are not an insurance company; therefore, our coverage is the provision of funeral services according to the terms established in the contract, and it cannot be replaced or reimbursed in cash.
8.
If I withdraw from the plan, will I get a refund?
8.
If I withdraw from the plan, will I get a refund?You and your beneficiaries will have coverage as long as the plan is up to date with payments. If you withdraw or fall behind in payments, the service will not be provided, and no refunds will be issued.
9.
If the contract holder passes away, what happens to the plan?
9.
If the contract holder passes away, what happens to the plan?A person protected under the contract, who is of legal age and in good health, can take over the contract and assume responsibility for the payments. Additionally, they can replace the deceased person during the renewal period.
10.
Are you an insurance company?
10.
Are you an insurance company?No. We do not sell insurance or pre-need plans. Our company provides memberships for professional funeral assistance services that cover the cost of a funeral for you or any member of your family group in the event of an unexpected loss.
